What our Customers say...

Storm Damage Testimonials

I was so grateful to see SERVPRO who arrived early the day after we lost our roof and got water inside damaging 3 levels of our home.

I called SERVPRO and they offered to come the night of the storm but we did not have power. They arrived early the next day with 46 pieces of equipment and instantly began hauling out carpet and cleaning up.

I'm so thankful for everything they did for us, a very good, hard working group of people, and very polite. I will highly recommend them!

One night we had a bad wind and hail storm that put a large tree branch through my roof and created much water and physical damage. SERVPRO came out to remove all the items that got wet and run their large dehumidifiers. I'm so thankful for the quickness of the service of SERVPRO for getting the water damage out before mold started.

Production Manager Andy was easy to talk to and he always listened!

The gentlemen did a great job and were pleasant and courteous. I was very comfortable with them being in my home, even when I wasn't there.

One morning I woke at 2 A.M. to find 2-3 inches of water covering the floor of our finished basement. I called the insurance company at 7 A.M. and was contacted by Andy from SERVPRO by 8 A.M. They had a mitigation crew here by 9 A.M. FANTASTIC!

Andy from SERVPRO contacted me after American Family contacted him and he explained the early stages of the mitigation project, and was here in no time with a crew and all the right equipment for the job!

I'm so thankful for American Family insurance's advice to use SERVPRO. They were timely, prepared, equipped, knowledgeable, and professional!

Andy Petersen the production manager put us to ease as we had never experienced a problem like this before. He was so personable, thoughtful, and explained every part of the cleaning, tear out, drying, and insurance process. He checked back, or stopped by through out the week staying on top of everything. We can't thank him enough for his kindness, knowledge, and work ethic. We are extremely GREATFUL to him, his crew, and SERVPRO's professional job, handling our flooding nightmare.

One day I panicked, my husband and I are opening a business in two months and have no time to deal with a flood in our home. We called our insurance company who recommended SERVPRO of Omaha Northwest. I called SERVPRO and put the flood in their hands. First, Andy was spectacular to work with! He kept me up to speed on the progress of taking care of the drying process. He was easily accessible by text. Dealt with my dog when I was gone too. I'm so thankful for the ease in the SERVPRO process! I did not have to be home when Andy came  by. I appreciated how neat and clean he was when he left. He tore down drywall and I couldn't find one left over piece on the ground. Our basement was perfectly dry. The biggest thing I'm grateful for was I did not have to worry about anything. I did not have time to deal with this situation. Andy was spectacular. I would definitely recommend them. So professional. He was even over to our house within a half hour of my call. Thank you SERVPRO.