Why Online Reviews Are Important

1/25/2021 (Permalink)

SERVPRO of Omaha Northwest Review score

In todays world we can find out almost anything on Google. Where we want to eat, things we want to buy, and even how to get there. Google is also a great platform for people to share their experiences with companies, both the good and the bad. This is a great way to make a decision and it is also great for companies to see what the customer wants and expects. At SERVPRO of Omaha Northwest we take pride in our reviews because it allows us to adjust the way we do business to help service our customers the best way possible.

It is said that Online customer reviews and testimonials have tremendous influence over the purchasing decisions of other consumers. According to Pew Research Center, 82% of American adults say they at least sometimes read online customer ratings or reviews before first time purchases, including 40% who say they always or almost always do so. This is why we encourage customers to check reviews before using a service. If companies aren’t giving an effort to make them right chances are it will keep happening. We hope this information will encourage you to pay attention to companies reviews before using their service. We also encourage you to check out SERVPRO of Omaha Northwest reviews to see what customers are saying about us.

  Mention, Blog, Media Monitoring  “The 6 REAL Reasons Behind Why People Write Online Customer Reviews.” Spectoos, 5 Aug. 2019, www.spectoos.com/5-real-motivations-behind-people-write-customer-reviews/.